Shipping return policies:
In case of a exchange request:
If you are unsatisfied by your ordered products, you can ask an exchange under those conditions:
- The return of the product is made under 30 days after its reception;
- The product is unopened and still sealed (when applicable);
- The order was not a book or a trading cards game (Magic the Gathering, Pokemon, Yu-Gi-Oh, for example)
- The item was not a final sale.
- Backorder and Pre-order purchases are not eligible for exchange (if products are longer to restock, we will give you possibility substitute with another one)
Your purchase may be returned for store credit or exchange if those conditions are all met. The return’s shipment, however, would be at your expense.
In case of missing/damaged pieces:
If your product is missing some pieces or if there’s a manufacturing mistake, we will firstly redirect you directly to the publisher. In most case, they’re more suitable than us to address with such issues. But, if you’re not able to find how to communicate with them, you can contact us at: [email protected] with this information in your message:
- At least one picture showing the problem;
- The bill of the order;
- The code of the box (if applicable, and only if you can find it).
We will look forward for what we can do to help you.